Wholesale FAQs

Please note that these terms and policies apply to our wholesale listings only.

For terms and policies on individual items, please see our FAQs: tobewornagain.co.uk/about-us/faqs

CONDITION GUIDE

Unless otherwise stated, our wholesale items are Grade A stock, however it is possible that you may receive some Grade B items due to human error – from time to time, items may pass by our grading team with minor damage and you should allow for 10% human error in the grade received.

Please note that all our items are secondhand or vintage, therefore you can expect to see small signs of wear and tear, even on Grade A product. We do not launder items before sending so it is possible that marks may be removed with washing, but we cannot guarantee this.

Grade A

Items are in very good condition. They may have minor wear and tear (eg. small marks or stains) but should not have large holes, stains or damage. Fastenings (eg. buttons or zips) should be present and functional. A vintage item with a minor defect that wouldn’t affect the retail value may be included in Grade A product.

Grade B

Items are in good, wearable condition but may have noticeable damage (eg. hole, rip) or noticeable stains, may have missing buttons or broken fastenings, or all of the above.

LISTINGS

Product photos and videos in the listing show a fair representation of the grade and style of product you may receive – you will not receive the exact items pictured. Any examples of brands or product styles included in the listing are not exhaustive and are for guide only. We cannot guarantee that you will receive all or any of the examples given.

Please note, discount codes are not valid against wholesale items.

VAT

The listing price includes VAT.

Please contact us via email if you would like to receive a VAT receipt.

DISPATCH

Dispatch time refers to the time it will take for us to prepare and handover your item to Royal Mail, it does not include the time it will take a parcel to reach its destination once it has left our premises.

Orders will be dispatched within 1-3 working days. 

We aim to dispatch within 1 day, however this is not always possible.

Our warehouse hours are Monday – Friday, 9.45am – 6.15pm. Orders cannot be processed outside of these times. 

SHIPPING 

Shipping costs are not included in the listing and will be calculated at checkout, based on average product weight and delivery address. We cannot calculate shipping based on the exact weight of your order.

UK orders will be sent via Royal Mail Tracked & Signed 48 service.

International orders will be sent via Royal Mail Tracked & Signed (where available) service.

We will contact you with tracking details once your order has been dispatched.

Please note, some countries may impose customs or import taxes on your order. The buyer is responsible for any customs and import charges that may apply. To Be Worn Again Ltd. has no control over these charges and cannot advise what the cost might be – we recommend you contact your local customs office for current information before you place an order.

To Be Worn Again Ltd. is not responsible for any shipping delays due to customs or Covid-19, nor are we responsible for how long the parcel takes to reach you once it has been dispatched.

RETURNS

The purchase of a wholesale listing is a business-to-business transactions, not business-to-consumer. A return/refund can only be offered if the goods received are not as described. Please ensure that you read the condition guide before purchase as this includes details of the grade condition and the possibility of human error. 

If you believe that the items you have received do not match the conditions of the grade purchased, please contact us via email within 14 days of receipt of your order. Please include photos and a description of the issue. We are confident in the quality of our product and aim to resolve any queries or concerns over email asap.

Once we have received and reviewed the email, we will contact you to advise how to proceed. 

In the event of a return, the entire wholesale order must be returned to us, unless otherwise agreed. All items must be in the original condition.

The buyer is responsible for the cost and security of returning the items to us. The return shipping cost cannot be refunded. We advise using a trackable shipping service or purchasing shipping insurance – we cannot guarantee that we will receive your returned parcel and are not responsible for this.

On receipt of the returned goods, we will inspect these and contact you to advise whether a refund will be issued. Only the cost of the goods will be refunded, the original shipping cost cannot be refunded. A refund will only be issued via the original payment method.

Returns should be sent to:    To Be Worn Again Ltd, 13 Southcourt Road, Worthing, BN14 7DF

For any further queries, please contact us via email.